San Francisco

Super-helpful staff, large room (4 of us shared), comfy sofa bed (yes, really!), decent breakfast, good coffee & tea free all day, great location (even a streetside room was not too noisy and we were only 6 floors up). The carpets & furniture are starting to show some wear, but the room was clean. Not enough towel hooks or counter space in the bathroom but that seems to be a problem in most hotels. The only thing marring our stay was the aggressive push by one concierge to lure us to a time-share presentation (the hotel is also a time-share resort). After a face-to-face refusal from one of our party, she followed up with a phone call to another one of us, who finally had to just hang up on her. After that, the selling quit and we enjoyed our stay.

Loved everything about it.

 

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The service was amazing - all of the staff we met were friendly, helpful, and highly knowledgeable of the surrounding area. We were also thrilled with the combination of amenities and price.

While looking for a reasonable priced hotel in the heart of San Francisco, we found the Donatello at a modest price. Once we checked in we realized it was a real gem. Early check in was no problem, front desk staff (Jesus) and concierege services were top notch. Our room was a corner room, immaculate, on the 8th floor and extremely comfortable. The top floor "club" offered a continental breakfast -- a great perk -- though it tended to get crowded as the weather on the outside terrace was a bit blustery and everyone competed to sit inside. A block from Union Square. If you're arriving at SFO and don't need a car for other reasons, I'd suggest pasing on the car rental and riding BART to union square. Excellent hotel.

Location was great. Staff was friendly and attentive. Restaurant/Bar closed too early. Bed was a bit "hard" as were teh pillows.

My husband, daughter and I stayed only one night in the Donatello and it was fabulous! The employees were so friendly and helpful and the room was very large and had a wonderful little kitchen area that I wish all hotels had. We will definitely stay there again. The price was so reasonable and there was a nice continental breakfast to boot.